Last updated: 6/12/2025
1. Introduction
Welcome to MyCoachingSpace ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coaching platform.
2. Information We Collect
2.1 Information You Provide to Us
- Account Information: When you create an account through Clerk authentication, we collect your name, email address, and profile information.
- Coaching Data: Information you provide during coaching sessions, including goals, notes, tasks, and session recordings.
- Communication Data: Messages exchanged through our chat feature and other communications within the platform.
- File Uploads: Documents, images, and other files you upload to our platform.
- Form Responses: Information submitted through forms and assessments.
2.2 Information Automatically Collected
- Usage Data: Information about how you interact with our platform, including features used and time spent.
- Device Information: Browser type, operating system, and device identifiers.
- Log Data: IP address, access times, and pages viewed.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our coaching platform
- Enable real-time features through Convex
- Facilitate coach-client relationships and communications
- Send notifications and updates about your coaching activities
- Ensure platform security and prevent fraud
- Comply with legal obligations
- Analyze usage patterns to improve user experience
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
- With Your Coach/Clients: Information necessary for the coaching relationship is shared between coaches and their clients.
- Service Providers: We share data with third-party services that help us operate our platform:
- Clerk for authentication and user management
- Convex for real-time database and backend services
- Google Calendar for calendar integration (if enabled)
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In connection with any merger, sale, or acquisition.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication through Clerk
- Regular security audits and updates
- Access controls and authentication for all data access
- Secure file storage with access restrictions
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Receive your data in a structured format
- Notification Preferences: Control email and platform notifications
- Calendar Integration: Enable or disable Google Calendar sync
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes.
8. Children's Privacy
Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Company: Lost End Found Ltd (Company Number: 15713779)
Registered in England and Wales